Bookings

A booking made on this website is a request. We confirm each booking by text with the run date, pickup window and price. Bookings close at 5pm (Sydney time) the day before each run, and space is first come, first served.

Prices

Boards are priced by length: $70 up to 6'10", $80 from 6'11" to 8'0", and $90 from 8'1". The first board to each address is full price and every extra board to the same address is 30% off. Addresses more than 15 minutes from the Pacific Highway or M1 cost $15 for each extra 10 km, at each end. Sydney metro and Wollongong addresses are on the route. Large items are quoted. Prices are in Australian dollars with no GST added.

Payment

Choose how to pay at checkout. Bank transfer or PayID: pay by 5pm (Sydney time) the day before your run, using your booking reference as the payment description. Card: pay through the secure payment link we provide. Cash on pickup: pay the driver the full amount when we collect, with the exact amount where possible. Bookings with quoted items are paid after we confirm the final price. Boards on unpaid bank transfer or card bookings may move to the next run in the same direction.

Lists and invoices

Uploaded lists are checked by us before they are confirmed. The estimate on the website is a guide; the invoice is the final price and includes any off-route distance or quoted items. Invoices are emailed before the run and are due by the date shown on the invoice.

If we can't carry your booking

If we can't fit your booking on the run you chose, we offer the next run going your way or refund anything you've paid in full.

Packing

You don't need to box or bag your board. We put every board in one of our board bags for the trip. Please remove fins and leg ropes before pickup, and keep loose items such as wetsuits at home. Large items should be wrapped or protected where practical.

Collection and delivery

We text a collection window before the run and a delivery window on the day. Someone needs to hand over and receive the item, or you can tell us a safe place to leave it. If nobody is there and there's no safe place, we may carry the item on to the next run in the same direction, and a re-delivery fee may apply.

Condition checks

We check and photograph every item at pickup and delivery. Existing dings, cracks and repairs are noted on the photos.

Damage and loss

We handle every item with care. Tell us within 24 hours of delivery if anything is wrong, with photos. Nothing in these terms limits your rights under the Australian Consumer Law.

Cancellations

Cancel free of charge before bookings close for your run, and we refund anything you've paid. After that, tell us as soon as you can. If we've already held space or travelled to collect, part or all of the fee may apply.

Items we don't carry

Hazardous goods, fuel, gas bottles, live animals, cash, jewellery and anything illegal.

Contact

Text or call 0403 934 938, or email bookings@boardbus.com.au.

Booking terms